Returns & Exchanges

At Arbor Collective, we stand behind the quality of our craftsmanship and want you to be fully satisfied with your gear. If your purchase isn't the perfect fit for your lifestyle, you can return or exchange unused products within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

3

Label and Ship

Print the prepaid shipping label provided by our portal, attach it to your package, and drop it off at any authorized carrier location.

4

Refund Processing

Once our warehouse receives and inspects your gear, we will process your refund to the original payment method or ship out your exchange within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing